Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods (launches, holidays, promotions), processing may take a little longer.
Shipping Time (Delivery Estimates)
Delivery times vary based on your location and the shipping method selected at checkout.
Estimated delivery times:
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United States: 5–12 business days
These are estimates and not guaranteed. Shipping times may be affected by carrier delays, weather, customs, or peak seasons.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
If you’re running promotions (like free shipping), those will be shown automatically at checkout.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number (if available).
Tracking can take 24–72 hours to update after the label is created.
Address Accuracy
Please double-check your shipping address before placing your order.
If you enter an incorrect or incomplete address, the order may be delayed or returned.
If you need to update your address, contact us within 12 hours of placing your order and we’ll do our best to help.
Shipping Delays
While we do our best to deliver on time, we are not responsible for delays caused by:
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Carrier issues
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Weather
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Customs (for international orders)
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Incorrect address entered at checkout
Lost, Stolen, or Missing Packages
If your tracking shows “delivered” but you didn’t receive your package:
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Check with neighbors or building staff
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Look around your delivery area
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Contact the carrier with your tracking number
If you still can’t locate it, email us at [your support email] within 7 days of delivery and we’ll help you investigate.
International Shipping + Customs
International orders may be subject to customs fees, duties, or taxes, depending on your country. These charges are the responsibility of the customer.
Questions
If you have any shipping questions, contact us at:
Email: yunaskincareofficial@gmail.com